Charles BoyceA team member used ChatGPT to draft a client service agreement. They entered the client's name, project scope, and timeline into the tool, got back a professional-looking contract, made a few edits, and sent it to the client.
Charles BoyceYou're in a regulated profession and deciding whether to adopt AI-powered scheduling software. Marketing promises to reduce the time you spend building employee schedules each week.
Charles BoyceAn employee asked if they can use AI for customer emails, social media responses, or support tickets. That's not a technology question, it's a governance question. Can you set and enforce minimum operating rules before someone pastes customer data in
Charles BoyceYou're looking at AI-powered hiring tools because recruiting takes too much time or you want to reduce labor costs. A vendor has shown you a demo where resumes get sorted in seconds instead of hours.