Charles BoyceYou can't measure AI's impact if you don't know your starting point. Most small businesses skip baseline measurement and end up unable to justify the cost or identify what actually improved. Spend 4-6 weeks measuring current performance.
Charles BoyceA team member used ChatGPT to draft a client service agreement. They entered the client's name, project scope, and timeline into the tool, got back a professional-looking contract, made a few edits, and sent it to the client.
Charles BoyceYou're in a regulated profession and deciding whether to adopt AI-powered scheduling software. Marketing promises to reduce the time you spend building employee schedules each week.
Charles BoyceAn employee asked if they can use AI for customer emails, social media responses, or support tickets. That's not a technology question, it's a governance question. Can you set and enforce minimum operating rules before someone pastes customer data in