Chuck BoyceHow to separate real automation value from vendor optimism when someone pitches you an AI solution for your business
Chuck BoyceAI can't automate quality and compliance work that isn't documented, repeatable, and validated first. The business case collapses when you add the cost of building the validation infrastructure AI requires. Most small businesses get better returns
Chuck BoyceYou can't measure AI's impact if you don't know your starting point. Most small businesses skip baseline measurement and end up unable to justify the cost or identify what actually improved. Spend 4-6 weeks measuring current performance.
Chuck BoyceA team member used ChatGPT to draft a client service agreement. They entered the client's name, project scope, and timeline into the tool, got back a professional-looking contract, made a few edits, and sent it to the client.